I love this sofa! The design is very comfortable, durable, and cozy. It looks elegant with the wood finishing. Im very satisfied with this sofa and highly recommended! It was delivered one week earlier than estimated and im really happy with fast reply and kind customer service.
Purchased this couch for my husbands office. It was delivered in the time frame it was supposed to, and was packaged great. Easy to unpack, and the only thing he had to do was attach the legs and arms of the couch, and the legs of the ottomon. This couch is beautiful and one of the most comfortable pieces in our home. We have a few other pieces in our home from castlery, and continue to purchase more. 10/10 recommend!
I bought the Remi sofa to pair with the Peri coffee table. This is the first time I bought a couch without sitting on it first. It cushions are firm and supportive, and I am sure they will soften with time. The covers are removable but not machine washable...so I assume I will have to dry clean if needed. The grey is very warm and inviting. I am so glad I invested in this piece, and I am sure I will have it for many years to come!
The fabric is terrible. It pills like crazy! We've had it less than a year and it looks terrible. I've tried to fix it but no luck. The end arm cushions have folded in half and inward and look floppy. You can't fluff them back up. It was delivered with an extra corner cushion instead of the middle one and while that's the least of the issues, it drives me nuts. As others noted, the lock system doesn't work well, so it is constantly moving, which has scratched our floors pretty badly. So bummed!
castleryThank you so much for sharing your feedback with us. We’re sorry to hear that the sofa hasn’t held its shape over time. To help clarify, pilling is a common occurrence with woven fabrics, but it can easily be managed with a fabric shaver. As for the cushions, we recommend regularly flipping, rotating, and fluffing them to help maintain their shape and extend their lifespan. You can also find this care advice in the fabric care section on the product page for reference. That said, our dedicated team is here to support you every step of the way, so please keep an eye out for an email from help@castlery.com. We truly appreciate your patience and understanding as we work together to resolve this.
Mar 7, 2025
A H.
United States
Disappointed
Delivery was easy to schedule & the guys who delivered were excellent. However the back is so low it is, essentially, non functional. The rear cusions are so small & poorly filled they don't provide complete coverage and have gaps between. The most annoyingly aspect is the side where the L-section attachs isn't changeable. This means that in my case the join isn't able to be hidden. And the ratchett system fails to hold it straight. It's constantly shifting backwards when someone sits on it.
castleryThank you for your feedback. We're glad to hear that scheduling delivery was easy and that our delivery team provided excellent service. We’re sorry to hear that the design and comfort of the sofa didn’t meet your expectations. We understand how important these aspects are, and we appreciate you sharing your experience. Our dedicated team will be in touch with you soon to assist further. Please keep an eye out for an email from help@castlery.com. We appreciate for your understanding and patience.