New version of Sierra Outdoor Couch, does not match original
I purchased the Sierra outdoor couch in the fall of 2022, which has held up nicely and is a great outdoor couch. I wanted to extend the couch and bought this right facing seater, but was surprised to learn upon delivery it was a completely different couch. At the time of purchase there was not indication that the couch was new and improved (as explained by their support team). The return process was lengthy and costs 20% of the cost of purchase. I am hesitant to buy more furniture from Castlery.
castleryThank you for your feedback. We're glad you enjoyed your Sierra outdoor couch from fall 2022. We apologize for the confusion with the right-facing seater and understand your frustration. The couch is part of our upgraded collection, but clearance items are non-returnable. Your feedback is invaluable to us, and we hope the store credits made up for the disappointment. Please reach out with any further concerns. We hope to serve you better in the future.
May 24, 2024
Castlery Customer
United States
Great chair
I enjoy this chair and it matches my other furniture very well.